Your Data, Your Trust

Privacy Policy

Last updated: April 2026

GenZaic ("we", "our", or "us") operates the GenZaic platform (genzaic.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using GenZaic, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information: When you register, we collect your name, email address, phone number, and payment details (UPI ID, bank account information for payouts).

KYC Information: For creators, we collect identity documents (PAN card, Aadhaar, GSTIN) as required by Indian regulations for payment processing and tax compliance.

Transaction Data: We record details of purchases, sales, downloads, and payment transactions processed through our platform.

Usage Data: We automatically collect information about how you interact with our platform, including IP address, browser type, pages visited, time spent, and device information.

Cookies & Tracking: We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage.

2. How We Use Your Information

  • To create and manage your account and storefront
  • To process transactions, payouts, and generate GST invoices
  • To verify your identity (KYC) as required by Indian law
  • To send transactional emails (order confirmations, payout notifications)
  • To provide customer support and respond to inquiries
  • To improve and personalize your experience on the platform
  • To detect and prevent fraud, abuse, or unauthorized access
  • To comply with legal obligations and regulatory requirements

3. Information Sharing & Disclosure

We do not sell your personal data to third parties. We may share information with:

  • Payment Processors: Razorpay and banking partners to process payments and payouts
  • Service Providers: Cloud hosting (for file storage and delivery), email services, and analytics tools that help us operate the platform
  • Legal Authorities: When required by law, court order, or government regulation
  • Buyers & Sellers: Limited transaction-related information (e.g., buyer name on order details visible to sellers)

4. Data Storage & Security

Your data is stored on secure servers. We use industry-standard security measures including SSL/TLS encryption for data in transit, encrypted storage for sensitive information, and secure access controls.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to implementing best practices.

5. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access and review the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your account and associated data (subject to legal retention requirements)
  • Withdraw consent for optional data processing (e.g., marketing emails)
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at support@genzaic.com.

6. Cookies

We use essential cookies to keep you logged in and maintain your session. We may also use analytics cookies to understand how users interact with GenZaic. You can control cookie preferences through your browser settings, but disabling essential cookies may affect platform functionality.

7. Third-Party Links

Our platform may contain links to third-party websites or services (e.g., creator storefronts, external payment pages). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

GenZaic is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of GenZaic after changes constitutes acceptance of the updated policy. We will notify registered users via email for significant changes.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@genzaic.com.